Capture the referral
Calls, texts, and web-form requests land in one inbox, without treating a submission as an assessment.
Physiotherapy
A referral that sits unanswered books with the clinic that calls back first.
One platform for every referral, cancellation, and care-plan patient you don't want to lose.
Capture the referral or self-referral call before the patient tries another clinic, fill a last-minute cancellation with an automatic waitlist text, and keep care-plan patients on schedule with reminders that stop a missed session from becoming a lapsed patient.
Built for Physiotherapy
Keep every customer conversation moving
Momentum brings inquiries, customer context, conversations, and follow-up into one connected workflow. Your team can see what happened, what comes next, and who needs a response without checking disconnected tools.
The workflow stays flexible enough to match how your physiotherapy business qualifies opportunities, books next steps, and keeps long-term relationships active.
How it works
From referral to ongoing care plan
Fill the gap
A cancellation triggers a waitlist text so an open slot doesn't sit empty.
Confirm and remind
Appointment confirmations and reminders go out automatically, cutting down on no-shows.
Keep the plan on track
A patient who misses a session gets a reminder before the gap grows.
Practical capabilities
Tools for the way physiotherapy teams work
Use the parts of Momentum that support your customer journey, from first contact through the next follow-up.
Lead Management
Referrals, self-referrals, and care-plan patients move through the same pipeline, from first call to a booked session.
Call Management
Every referral call is logged automatically, so a front-desk gap never means a missed intake.
SMS Communication
Send an appointment reminder or a care-plan nudge by text, the channel patients actually read.
AI-Powered Content Creation
Draft the referral-partner update or the care-plan reminder email in minutes, for staff review before it goes out.
Workflow Automation
A patient who misses a scheduled session gets a reminder automatically, instead of quietly falling off their plan.
Online Reputation Management
A completed course of care triggers a review request automatically, building the reviews that bring in the next referral.
One connected platform
Connect every part of your physiotherapy customer journey
Momentum connects the customer record, conversations, pages, campaigns, and follow-up so each tool has the context of the rest.
CRM and pipeline
Keep contacts, opportunities, notes, and next steps together from first inquiry through payment.
Learn moreOne conversation inbox
Manage calls, texts, email, Facebook, and Instagram conversations without losing the contact history.
Learn moreWebsites, funnels, and pages
Build the places where people discover an offer, submit an inquiry, or take the next step.
Learn moreEmail marketing
Send useful updates and follow-up campaigns from the same system that holds the customer record.
Learn moreFollow-up workflows
Respond to missed calls and new inquiries with repeatable workflows instead of relying on memory.
Learn moreReporting and analytics
Review performance and activity in Momentum, with advanced reporting available on eligible plans.
Learn moreCommon questions
Frequently asked questions
Does Momentum replace physiotherapy practice-management or EMR software?
No. Patient records, treatment notes, and clinical documentation stay in your required practice systems.
Can the AI assistant answer patient treatment questions?
No. Licensed staff must handle clinical guidance; the assistant can help draft routine scheduling replies.
Can it fill last-minute cancellations?
Yes. A waitlist workflow texts available patients automatically when a slot opens up.
Can it keep patients on their care plan?
Yes. A reminder goes out automatically when a scheduled session is missed.
See how Momentum fits your physiotherapy workflow
Capture the lead, follow up, book the job, and take the payment — see how it maps to the way your team already works.
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