Momentum answers
What is an 'ops desk' service?
An ops desk is an outside service that takes on recurring admin and coordination tasks that would otherwise land on the owner — routing requests, chasing approvals, keeping status updated — without hiring a full-time employee. It functions like a shared operations layer for tasks too small to justify a hire but too constant to keep doing yourself.
It sits in the gap between "I'll just do it myself" and "I need to hire someone full-time" — useful for owners whose admin load is real but not large enough, or steady enough, to fill an entire role.
Because the work is recurring and rule-based rather than one-off, it's often a combination of automated handling for the repetitive parts and a person available for whatever still needs judgment, rather than either pure software or a pure staffing service.